Ecommerce sellers
The complete suite for making professional + UGC content, managing your products' creative and measuring its performance.
$39/photo & $93/video clips
What do I need to do after I book?
Ship your products and share what you want to create. not sure what shots you need? Soona has packs that make it SUPER easy for you.
You received my product - how long until we can shoot?
We aim to schedule your shoot at the next available time within 1 week after we receive you product. This time can vary. shoots with pro services require additional coordination which may extend the time to schedule your shoot. Please double check that youโve filled out any & all forms on the pro services tab of your booking. You will receive an email confirmation once we have you on the calendar.
How does shipping work?
Soona provides your first USPS label free! Click on the details tab of your booking and scroll down to the โship your productโ section. click options + โcreate shipping labelโ.
Do I get to choose my date and time for my shoot?
Our schedulers pick a date and time that works best for our schedule to make sure you will get the best experience based on your shoot goals. You will receive an email with the date and time. Have a conflict with the time? Please let us know asap and we will do our best to get you rescheduled for a time that works better. In the event that you need to reschedule, we require 2 business days notice.
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Will we have a call to plan before the shoot?
Your kickoff call will take place at the start of your scheduled shoot. You will be able to go over the creative details + shot list and the goals for your shoot. Add a producer to your shoot if you would like to have a designated point of contact prior to your scheduled shoot time.
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